SurveySparrow - Notice history

All systems operational

100% - uptime

API - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Builder - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Collect Responses - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Responses & Analytics - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Ticket Management - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Notifications - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Billing - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

WEBSITE - Operational

100% - uptime
Dec 2024 · 100%Jan 2025 · 100%Feb · 100%

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Dec 2024
Jan 2025
Feb 2025

Notice history

Feb 2025

ASIA PACIFIC (Mumbai): Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Submission Updates Due to Question/Choice Changes May Experience Delays in AP DC
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Please be aware that when updates are made to submissions, such as changes to questions or choices, it may take some additional time to process and reflect in the AP Data Center. We appreciate your patience as we work to ensure the changes are applied smoothly. Thank you for your understanding!

ASIA PACIFIC (Mumbai): Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Partial Degradation in Response & Analytics due to contention in our datastore
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Jan 2025

US EAST (North Virginia): Collect Service Performance Degradation
  • Resolved
    Resolved

    Between 2:17 PM and 2:20 PM UTC on January 29, 2025, we experienced brief increased latency in our collect service due to increased load in our system. Responses were collected as expected. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

US EAST (North Virginia): Collect Service Performance Degradation
  • Resolved
    Resolved

    Our systems experienced an unexpected disruption from 9:28 PM UTC to 9:31 PM UTC, leading to performance degradation in the collect service. The issue was traced to an internal scaler system that caused certain resources to function improperly.

    Our team actively investigated the cause and implemented a resolution. The system is now fully operational and functioning as expected.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Website Performance Degradation
  • Resolved
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

ASIA PACIFIC (Mumbai): Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

ASIA PACIFIC (Mumbai): Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Dec 2024

Website Performance Degradation
  • Resolved
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

US EAST(North Virginia): Reputation Management Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU WEST (London): Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU WEST(London) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

US EAST(North Virginia): Reputation Management Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Intermittent Service Interruptions for Some Accounts
  • Resolved
    Resolved

    We have identified and resolved a database configuration issue causing intermittent service errors for some accounts. Our team has implemented the necessary fixes, and the service is now fully operational.

Dec 2024 to Feb 2025

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