SurveySparrow - Notice history

All systems operational

100% uptime

API - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Builder - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Collect Responses - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Responses & Analytics - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Ticket Management - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Notifications - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Billing - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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WEBSITE - Operational

100% uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Notice history

View current status

Oct 2025

Sydney: Builder Service Performance Degradation
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Sydney: Builder Service Performance Degradation
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Sydney: Builder Service Performance Degradation
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Sydney: Builder Service Performance Degradation
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Sydney: Builder Service Performance Degradation
ResolvedDegraded performance1 minute
  • Resolved
    UTC
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Sep 2025

Intermittent delays in reminder email delivery
ResolvedDegraded performance60 hours 29 minutes
  • Resolved
    UTC
    Resolved
    Issues has been identified and resolved
  • Identified
    UTC
    Identified
    We have identified the cause of the issue leading to intermittent delays in reminder emails. A fix is being implemented to restore normal delivery times. Further updates will be shared as we make progress. If you require assistance in the meantime, please reach out to our support team.
  • Investigating
    UTC
    Investigating
    We are currently investigating an issue where reminder emails are experiencing intermittent delays. Other email notifications and core services remain unaffected. We will provide an update as soon as more information is available.
EU CENTRAL (Frankfurt): Reputation Management Service Performance Degradation
ResolvedDegraded performance7 minutes
  • Update
    UTC
    Update

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    UTC
    Resolved

    Final Update

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Ticket Management Service Performance Degradation
ResolvedDegraded performance9 minutes
  • Update
    UTC
    Update

    The issue affecting Ticket Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    UTC
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Ticket Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Builder Service Performance Degradation
ResolvedDegraded performance3 minutes
  • Update
    UTC
    Update

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    UTC
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation
ResolvedDegraded performance13 minutes
  • Update
    UTC
    Update

    The issue affecting Responses & Analytics services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    UTC
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Responses & Analytics services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Aug 2025

Delay in Syncing Submissions
ResolvedPartial outage1 hour 17 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We're currently experiencing a datastore contention issue in one of our databases, which is causing delays in syncing submissions.

    As a result, you may notice a delay in responses appearing on the Responses page.Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

    Please note that there is ​no data loss—only a delay in syncing responses​.We appreciate your patience and will keep you updated as we make progress.

Subscription Services – Limited Functionality
ResolvedDegraded performance4 hours 10 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All subscription services are now fully operational.

    Thank you for your patience while we worked through this issue.

  • Identified
    UTC
    Identified

    We’ve identified the issue affecting our subscription services and are continuing to work on a fix. Our team is making progress and will share further updates as soon as possible.

    Thank you for your patience and understanding.

  • Investigating
    UTC
    Investigating

    We’re currently experiencing a partial service degradation with our subscription services. Our team is actively working to resolve the issue and restore full functionality as quickly as possible.

Canada: Builder Service Performance Degradation
ResolvedDegraded performance1 minute
  • Resolved
    UTC
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Canada region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Website Performance Degradation
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

ASIA PACIFIC (Mumbai): API Service Performance Degradation
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    The issue affecting API services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting API services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

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