SurveySparrow - Status Page

Major Outage – Service Disruption Due to Cloud provider outage in Middle East
  • Update
    Update

    The service disruption caused by the ongoing infrastructure incident in the Middle East region is still under investigation by our cloud provider.

    Our engineering team remains engaged with the provider and is monitoring restoration progress closely. As soon as infrastructure connectivity is restored, we will immediately begin recovery actions to bring services back online.

    We will continue to provide updates as more information becomes available.

  • Update
    Update

    Our engineering team continues to monitor the ongoing infrastructure incident affecting our cloud provider in the Middle East region.

    We remain in active communication with the provider and are prepared to initiate service recovery procedures once regional infrastructure availability stabilizes.

    At this time the issue remains external to our platform. Services in other regions remain unaffected.

  • Update
    Update

    Our engineering team remains engaged with our cloud infrastructure provider as they work to restore services in the affected Middle East region.

    At this time, the underlying infrastructure disruption is still impacting database connectivity required for our application in this region.

    We are closely monitoring provider updates and preparing recovery steps to restore service as soon as infrastructure availability improves.

    Services hosted outside the impacted region remain operational.

  • Update
    Update

    Our team continues to work with our cloud infrastructure provider regarding the ongoing service disruption affecting the Middle East region.

    The issue remains related to infrastructure availability within the provider's regional environment. We are actively monitoring the situation and evaluating recovery options.

    Services in other regions remain unaffected.

    We will continue to share updates as new information becomes available.

  • Identified
    Identified

    We have identified an issue with our cloud infrastructure provider affecting services in the Middle East region. Our team is actively monitoring the situation and working with the provider to restore normal operations.

    Services in other regions remain unaffected.

    We will share further updates as they become available.

  • Investigating
    Investigating

    Impacted region: Middle East alone

    We are currently experiencing an elevated error rate impacting access to the application due to an ongoing outage with the cloud provider.

    Our team is actively monitoring the situation and working to mitigate the impact. We will provide additional updates as soon as more information becomes available.

100% - uptime

API - Operational

100% - uptime

Builder - Operational

100% - uptime

Collect Responses - Operational

100% - uptime

Responses & Analytics - Operational

100% - uptime

Ticket Management - Major outage

100% - uptime

Notifications - Operational

100% - uptime

Billing - Operational

100% - uptime

WEBSITE - Operational

100% - uptime

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