SurveySparrow - Notice history

All systems operational

100% - uptime

API - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Builder - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Collect Responses - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Responses & Analytics - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Ticket Management - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Notifications - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

WEBSITE - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Partial Delay in Submission Sync for some accounts
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Resolved
    Resolved
    This incident has been resolved.
Partial Outage on End User Survey Loading Page
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    We identified a partial outage affecting the loading of our end user survey page, caused by a recent configuration change. The issue was identified and resolved. All systems are now operating normally, and we are continuing to monitor performance closely to ensure stability.
EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Responses & Analytics services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Responses & Analytics services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Collect Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): API Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting API services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting API services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Jun 2025

Sydney: Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Delayed Response Sync
  • Update
    Update

    The sync delay that occurred between June 20 to June 25 has now been fully resolved.

    Submissions created after June 25 were not affected.

    While the root cause was fixed on June 25, background jobs related to submissions during the affected window were processed with a delay.

    All such jobs have now been successfully completed, and the issue has been fully resolved

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We identified a delay in syncing responses from the secondary database to the primary database.

    This issue impacted only surveys with partial submissions that were shared using the first-question embed.

Website Performance Degradation
  • Resolved
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

Website Performance Degradation
  • Resolved
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

Website Performance Degradation
  • Resolved
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

May 2025

EU CENTRAL (Frankfurt): Reputation Management Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Reputation Management Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Sydney: Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Sydney region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

US EAST(North Virginia): Reputation Management Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

US EAST(North Virginia): Reputation Management Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

May 2025 to Jul 2025

Next