SurveySparrow - EU CENTRAL (Frankfurt): API Service Performance Degradation – Incident details

All systems operational

EU CENTRAL (Frankfurt): API Service Performance Degradation

Resolved
Degraded performance
Started 1 day agoLasted 10 minutes

Affected

EU CENTRAL (FRANKFURT)

Operational from 9:56 PM to 9:56 PM, Degraded performance from 9:56 PM to 9:59 PM, Operational from 9:59 PM to 10:06 PM

API

Operational from 9:56 PM to 9:56 PM, Degraded performance from 9:56 PM to 9:59 PM, Operational from 9:59 PM to 10:06 PM

Updates
  • Resolved
    UTC
    Resolved
    API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team.
  • Monitoring
    UTC
    Monitoring
    API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up.
  • Resolved
    UTC
    Resolved

    The issue affecting API services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting API services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.