SurveySparrow - Service Disruption Due to Ongoing Microsoft 365 Outage – Incident details

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Service Disruption Due to Ongoing Microsoft 365 Outage

MonitoringDegraded performance

Affected

  • MonitoringUTC

    Please be advised that Microsoft is currently experiencing a global Microsoft 365 outage, which affects Exchange Online and Microsoft Graph services. As a result, some SurveySparrow modules that depend on Microsoft services are seeing disruptions.


    Affected Modules and Features

    • Email Distribution – Microsoft 365 Mailboxes (Custom): Survey invites, reminders, notifications, and ticket replies sent through a connected Microsoft 365 / Outlook mailbox may be delayed or fail to send.

    • Email Delivery to Microsoft 365 / Outlook Recipients: Survey emails sent to recipients on Microsoft 365 or Outlook may arrive late. Survey links in these emails may not open for organizations that use Microsoft Defender Safe Links.

    • Ticket Management – Microsoft Mailbox Inbound: New emails to connected Microsoft 365 support mailboxes may not be converted into tickets until Microsoft services are restored.

    • Integrations – Microsoft Teams: Users may experience issues receiving survey invitations, response notifications, daily digests, and alerts in Microsoft Teams. Some survey submissions made through Teams may also be affected.

    • Integrations – Excel Online: Survey responses may sync to Excel Online with a delay.



    Our technical teams are closely monitoring the situation and assessing the impact. We will update you as soon as Microsoft confirms that its services are restored.