SurveySparrow - Canada: Collect Service Performance Degradation – Incident details

All systems operational

Canada: Collect Service Performance Degradation

Resolved
Degraded performance
Started about 2 months ago

Affected

CA CENTRAL (CANADA)

Degraded performance from 6:34 PM to 6:35 PM, Operational from 6:35 PM to 6:35 PM

Collect Responses

Degraded performance from 6:34 PM to 6:35 PM, Operational from 6:35 PM to 6:35 PM

Updates
  • Update
    UTC
    Update
    Collect performance recovered at 00:05 IST after EUI web capacity scaled automatically. Root cause was a short burst of form-render traffic exhausting application database-pool availability on the two-pod baseline; database health remained normal. Capacity and pool-resilience follow-up is in progress.
  • Resolved
    UTC
    Resolved

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our CANADA region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.