SurveySparrow - US EAST (North Virginia): Collect Service Performance Degradation – Incident details

All systems operational

US EAST (North Virginia): Collect Service Performance Degradation

Resolved
Degraded performance
Started over 1 year agoLasted 3 minutes

Affected

US EAST (NORTH VIRGINIA)

Operational from 2:17 PM to 2:17 PM, Degraded performance from 2:17 PM to 2:20 PM

Collect responses

Operational from 2:17 PM to 2:17 PM, Degraded performance from 2:17 PM to 2:20 PM

Updates
  • Resolved
    UTC
    Resolved

    Between 2:17 PM and 2:20 PM UTC on January 29, 2025, we experienced brief increased latency in our collect service due to increased load in our system. Responses were collected as expected. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.