tag:status.surveysparrow.com,2005:/history SurveySparrow Status - Incident history 2026-03-29T01:41:14.786+00:00 SurveySparrow tag:status.surveysparrow.com,2005:Incident/cmnb3f3c304lwudhu3i5yjmo8 2026-03-29T01:41:14.786+00:00 2026-03-29T01:41:14.800+00:00 ASIA PACIFIC (Mumbai): Collect Service Performance Degradation Type: Incident

Duration: 1 minute

Affected Components: Collect responses

Mar 29, 01:41:14 GMT+0
Investigating - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Mar 29, 01:42:00 GMT+0
Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmna11iex09sikjo7zj1nzd5d 2026-03-28T07:46:55.736+00:00 2026-03-28T07:46:55.746+00:00 ASIA PACIFIC (Mumbai): Collect Service Performance Degradation Type: Incident

Duration: 1 minute

Affected Components: Collect responses

Mar 28, 07:46:55 GMT+0
Investigating - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Mar 28, 07:47:49 GMT+0
Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmmziu21j05004ra7k8u7cu3z 2026-03-20T23:19:33.079+00:00 2026-03-20T23:19:33.087+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Duration: 1 minute

Affected Components: Collect responses

Mar 20, 23:19:33 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Mar 20, 23:20:25 GMT+0
Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmmncrife013r6f2fc0mv7qdo 2026-03-12T10:56:22.537+00:00 2026-03-12T10:56:22.546+00:00 EU WEST (London): Builder Service Performance Degradation Type: Incident

Duration: 2 minutes

Affected Components: Builder

Mar 12, 10:56:22 GMT+0
Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Mar 12, 10:58:25 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmmburvbd0no7u1raic41f27s 2026-03-04T09:47:18.217+00:00 2026-03-04T09:47:18.224+00:00 EU WEST (London): Builder Service Performance Degradation Type: Incident

Duration: 3 minutes

Affected Components: Builder

Mar 4, 09:47:18 GMT+0
Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Mar 4, 09:50:08 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmm8v6l5j021coccktoqgswtt 2026-03-02T07:35:25.401+00:00 2026-03-02T13:00:00.000+00:00 Major Outage – Service Disruption Due to Cloud provider outage in Middle East Type: Incident

Affected Components: , Billing, Notifications, Collect responses, Builder, API, Ticket Management, Responses & Analytics, MIDDLE EAST (UAE) →

Mar 2, 13:00:00 GMT+0
Identified - Our team continues to work with our cloud infrastructure provider regarding the ongoing service disruption affecting the Middle East region. The issue remains related to infrastructure availability within the provider's regional environment. We are actively monitoring the situation and evaluating recovery options. Services in other regions remain unaffected. We will continue to share updates as new information becomes available..

Mar 3, 04:30:00 GMT+0
Identified - Our engineering team remains engaged with our cloud infrastructure provider as they work to restore services in the affected Middle East region. At this time, the underlying infrastructure disruption is still impacting database connectivity required for our application in this region. We are closely monitoring provider updates and preparing recovery steps to restore service as soon as infrastructure availability improves. Services hosted outside the impacted region remain operational..

Mar 4, 03:30:00 GMT+0
Identified - Our engineering team continues to monitor the ongoing infrastructure incident affecting our cloud provider in the Middle East region. We remain in active communication with the provider and are prepared to initiate service recovery procedures once regional infrastructure availability stabilizes. At this time the issue remains external to our platform. Services in other regions remain unaffected..

Mar 7, 13:00:00 GMT+0
Monitoring - We have begun restoring access for a limited set of customers while continuing to stabilize the recovery environment. During this period, some functionality may be impacted as we monitor the system and address remaining issues. Further updates will be shared as recovery progresses..

Mar 5, 04:00:00 GMT+0
Identified - The service disruption caused by the ongoing infrastructure incident in the Middle East region is still under investigation by our cloud provider. Our engineering team remains engaged with the provider and is monitoring restoration progress closely. As soon as infrastructure connectivity is restored, we will immediately begin recovery actions to bring services back online. We will continue to provide updates as more information becomes available..

Mar 6, 06:00:00 GMT+0
Identified - Our engineering team continues recovery efforts related to the infrastructure disruption affecting our cloud provider in the Middle East region. Work is ongoing to restore services using alternative infrastructure while we validate system stability and address remaining dependencies. We will continue to provide updates as progress is made..

Mar 8, 04:00:00 GMT+0
Monitoring - Mitigation in progress We have begun restoring access for a subset of affected customers by temporarily routing workloads through alternate infrastructure in another region. Due to data residency and compliance requirements, not all customer environments can be migrated immediately. We are continuing to evaluate additional restoration options while monitoring the recovery of the underlying cloud infrastructure in the Middle East region. Our engineering teams remain actively engaged with the cloud provider and will share further updates as recovery progresses..

Mar 9, 04:00:00 GMT+0
Monitoring - Mitigation in progress We continue restoring access for affected customers by routing workloads through alternate infrastructure where possible. Due to data residency and compliance requirements, not all customer environments can be migrated immediately. We are continuing to evaluate additional restoration options while monitoring recovery of the underlying cloud infrastructure in the Middle East region. If you need clarification or would like your account to be accessible from a different location, please contact our support team at support@surveysparrow.

Mar 2, 07:35:25 GMT+0
Investigating - Impacted region: Middle East alone We are currently experiencing an elevated error rate impacting access to the application due to an ongoing outage with the cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will provide additional updates as soon as more information becomes available..

Mar 2, 07:40:00 GMT+0
Identified - We have identified an issue with our cloud infrastructure provider affecting services in the **Middle East region**. Our team is actively monitoring the situation and working with the provider to restore normal operations. Services in other regions remain unaffected. We will share further updates as they become available..

]]> tag:status.surveysparrow.com,2005:Incident/cmm3ytcyq04idt13klruum3wk 2026-02-26T21:18:16.801+00:00 2026-02-26T21:18:16.809+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Affected Components: Collect responses

Feb 26, 21:18:16 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 26, 21:18:21 GMT+0
Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmm3ysxyo0t73n9o0fhfdkz9w 2026-02-26T21:17:57.360+00:00 2026-02-26T21:17:57.374+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Affected Components: Collect responses

Feb 26, 21:17:57 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 26, 21:18:01 GMT+0
Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmm3yss5a0b1efnu18k3ch4y8 2026-02-26T21:17:49.821+00:00 2026-02-26T21:17:49.832+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Affected Components: Collect responses

Feb 26, 21:17:49 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 26, 21:17:51 GMT+0
Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmlupdbmm0ebgmdbbseqmym9b 2026-02-20T09:43:55.909+00:00 2026-02-20T09:43:55.909+00:00 Ticket Management system is currently unavailable Type: Incident

Duration: 37 minutes

Affected Components: Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management

Feb 20, 09:43:55 GMT+0
Identified - We are currently experiencing a service disruption affecting the Ticket Management system. Users may be unable to create, view, or update tickets at this time. Our engineering team has identified the issue and is actively working on resolving it with the highest priority..

Feb 20, 10:11:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 20, 10:21:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.surveysparrow.com,2005:Incident/cmlq6fr2h02jvripcvf9u4hfo 2026-02-17T05:42:51.478+00:00 2026-02-17T05:42:51.478+00:00 Degraded Performance – Survey Email Shares & Reminders Type: Incident

Duration: 7 hours and 35 minutes

Affected Components: Notifications

Feb 17, 05:42:51 GMT+0
Identified - We are currently experiencing degraded performance affecting survey email shares and reminder deliveries. Users may notice delays in email distribution. The issue has been identified and is caused by temporary resource contention within our backend systems. Our engineering team is actively working to resolve this as a priority and restore normal performance. .

Feb 17, 13:17:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.surveysparrow.com,2005:Incident/cmlp407j60ukr4mx2mkr7ihw9 2026-02-16T11:47:01.793+00:00 2026-02-16T11:47:01.807+00:00 Canada: Builder Service Performance Degradation Type: Incident

Duration: 6 minutes

Affected Components: Builder

Feb 16, 11:47:01 GMT+0
Investigating - We are currently experiencing performance degradation in our Canada region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 16, 11:52:58 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmljl7edx01fs2a2pz39d7daz 2026-02-12T15:01:53.685+00:00 2026-02-12T15:01:53.697+00:00 MIDDLE EAST(UAE): Collect Service Performance Degradation Type: Incident

Duration: 7 minutes

Affected Components: Collect responses

Feb 12, 15:01:53 GMT+0
Investigating - We are currently experiencing performance degradation in our MIDDLE EAST(UAE) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 12, 15:08:58 GMT+0
Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmljc2ivw02eyqdgw9hs3t2zq 2026-02-12T10:46:09.691+00:00 2026-02-12T10:46:09.701+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Duration: 1 minute

Affected Components: Collect responses

Feb 12, 10:46:09 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 12, 10:47:07 GMT+0
Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cml5dquv3038e1342equ0m60b 2026-02-02T15:30:00.000+00:00 2026-02-02T15:30:00.000+00:00 Delay in survey submissions appearing in dashboards and email share Type: Incident

Duration: 57 minutes

Affected Components: Notifications, Responses & Analytics

Feb 2, 15:30:00 GMT+0
Monitoring - We are currently experiencing slower background job processing. As a result, email shares and the sync of survey responses to dashboards may be delayed. The issue has been identified and a fix has been rolled out. We are monitoring the system to ensure full recovery..

Feb 2, 16:27:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.surveysparrow.com,2005:Incident/cml4zs9l407zxlvlzwsw9jxpt 2026-02-02T09:53:29.224+00:00 2026-02-02T09:53:29.239+00:00 EU WEST (London): Builder Service Performance Degradation Type: Incident

Duration: 2 minutes

Affected Components: Builder

Feb 2, 09:53:29 GMT+0
Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 2, 09:55:28 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cml4zfqqe007c12hmzf14q571 2026-02-02T09:43:44.918+00:00 2026-02-02T09:43:44.932+00:00 US EAST (North Virginia): Builder Service Performance Degradation Type: Incident

Duration: 2 minutes

Affected Components: Builder

Feb 2, 09:43:44 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 2, 09:45:55 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cml4zbn6z006axc28tehum605 2026-02-02T09:40:33.706+00:00 2026-02-02T09:40:33.723+00:00 US EAST (North Virginia): Builder Service Performance Degradation Type: Incident

Duration: 3 minutes

Affected Components: Builder

Feb 2, 09:40:33 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Feb 2, 09:43:24 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmks48jrl0fka9vy64e054seo 2026-01-24T09:37:07.089+00:00 2026-01-24T11:14:31.335+00:00 Sydney: Builder Service Performance Degradation Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: Builder

Jan 24, 11:14:31 GMT+0
Resolved - This incident has been resolved..

Jan 24, 09:37:07 GMT+0
Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

]]> tag:status.surveysparrow.com,2005:Incident/cmks47owl0vym109yyk0b7039 2026-01-24T09:36:27.092+00:00 2026-01-24T09:36:55.329+00:00 Sydney: Builder Service Performance Degradation Type: Incident

Affected Components: Builder

Jan 24, 09:36:55 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

Jan 24, 09:36:27 GMT+0
Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

]]> tag:status.surveysparrow.com,2005:Incident/cmks3ay600foa8iu9q2owyk9o 2026-01-24T09:10:59.447+00:00 2026-01-24T09:10:59.462+00:00 Canada: Builder Service Performance Degradation Type: Incident

Duration: 2 minutes

Affected Components: Builder

Jan 24, 09:10:59 GMT+0
Investigating - We are currently experiencing performance degradation in our Canada region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Jan 24, 09:12:49 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmkqmuddw000125dw6itjns9h 2026-01-23T08:42:25.988+00:00 2026-01-23T08:42:26.003+00:00 MIDDLE EAST(UAE): Builder Service Performance Degradation Type: Incident

Duration: 1 minute

Affected Components: Builder

Jan 23, 08:42:26 GMT+0
Investigating - We are currently experiencing performance degradation in our MIDDLE EAST(UAE) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Jan 23, 08:43:08 GMT+0
Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmkb7zcby001he9g2l09bgj3h 2026-01-12T13:49:51.021+00:00 2026-01-12T13:49:51.037+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Duration: 6 minutes

Affected Components: Collect responses

Jan 12, 13:49:51 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Jan 12, 13:55:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 12, 13:55:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.surveysparrow.com,2005:Incident/cmkb7yl5k0qe6u3sgwqq8t0we 2026-01-12T13:49:15.799+00:00 2026-01-12T13:49:15.814+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Duration: 1 minute

Affected Components: Collect responses

Jan 12, 13:49:15 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Jan 12, 13:49:48 GMT+0
Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

]]> tag:status.surveysparrow.com,2005:Incident/cmk3vywp700ullucfpw16zw23 2026-01-07T10:39:12.139+00:00 2026-01-07T10:39:12.150+00:00 US EAST (North Virginia): Collect Service Performance Degradation Type: Incident

Duration: 21 minutes

Affected Components: Collect responses

Jan 7, 10:39:12 GMT+0
Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

Jan 7, 10:43:00 GMT+0
Resolved - This incident has been resolved..

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