SurveySparrow - Notice history

All systems operational

100% - uptime

API - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Apr 2024
May 2024
Jun 2024

Builder - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Apr 2024
May 2024
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Collect Responses - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Apr 2024
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Responses & Analytics - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Apr 2024
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Ticket Management - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Apr 2024
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Notifications - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Billing - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Jun 2024

WEBSITE - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%

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Jun 2024

Notice history

Sep 2025

EU CENTRAL (Frankfurt): Reputation Management Service Performance Degradation
  • Update
    Update

    The issue affecting Reputation Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    Resolved

    Final Update

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Reputation Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Ticket Management Service Performance Degradation
  • Update
    Update

    The issue affecting Ticket Management services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Ticket Management services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Builder Service Performance Degradation
  • Update
    Update

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation
  • Update
    Update

    The issue affecting Responses & Analytics services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Responses & Analytics services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Collect Service Performance Degradation
  • Update
    Update

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Update
    Update

    Final Update

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Resolved
    Resolved

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Aug 2025

Delay in Syncing Submissions
  • Resolved
    Resolved

    This incident has been resolved. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We're currently experiencing a datastore contention issue in one of our databases, which is causing delays in syncing submissions.

    As a result, you may notice a delay in responses appearing on the Responses page.Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

    Please note that there is ​no data loss—only a delay in syncing responses​.We appreciate your patience and will keep you updated as we make progress.

Subscription Services – Limited Functionality
  • Resolved
    Resolved

    This incident has been resolved. All subscription services are now fully operational.

    Thank you for your patience while we worked through this issue.

  • Identified
    Identified

    We’ve identified the issue affecting our subscription services and are continuing to work on a fix. Our team is making progress and will share further updates as soon as possible.

    Thank you for your patience and understanding.

  • Investigating
    Investigating

    We’re currently experiencing a partial service degradation with our subscription services. Our team is actively working to resolve the issue and restore full functionality as quickly as possible.

Canada: Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Canada region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Website Performance Degradation
  • Resolved
    Resolved

    The issue affecting Surveysparrow Website has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Surveysparrow Website .Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress

ASIA PACIFIC (Mumbai): API Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting API services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting API services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Jul 2025

EU WEST (London): Builder Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Builder services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU WEST(London) region, affecting Builder services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Partial Delay in Submission Sync for some accounts
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Resolved
    Resolved
    This incident has been resolved.
Partial Outage on End User Survey Loading Page
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    We identified a partial outage affecting the loading of our end user survey page, caused by a recent configuration change. The issue was identified and resolved. All systems are now operating normally, and we are continuing to monitor performance closely to ensure stability.
EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Responses & Analytics services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Responses & Analytics services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

EU CENTRAL (Frankfurt): Collect Service Performance Degradation
  • Resolved
    Resolved

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Jul 2025 to Sep 2025

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