SurveySparrow - Ticket Management system is currently unavailable – Incident details

All systems operational

Ticket Management system is currently unavailable

Resolved
Degraded performance
Started 5 months agoLasted 37 minutes

Affected

US EAST (NORTH VIRGINIA)

Major outage from 9:43 AM to 10:11 AM, Operational from 10:11 AM to 10:21 AM

Ticket Management

Major outage from 9:43 AM to 10:11 AM, Operational from 10:11 AM to 10:21 AM

EU CENTRAL (FRANKFURT)

Major outage from 9:43 AM to 10:11 AM, Operational from 10:11 AM to 10:21 AM

Ticket Management

Major outage from 9:43 AM to 10:11 AM, Operational from 10:11 AM to 10:21 AM

EU WEST (LONDON)

Major outage from 9:43 AM to 10:21 AM

Ticket Management

Major outage from 9:43 AM to 10:21 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are currently experiencing a service disruption affecting the Ticket Management system. Users may be unable to create, view, or update tickets at this time.

    Our engineering team has identified the issue and is actively working on resolving it with the highest priority.