SurveySparrow - EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation – Incident details

All systems operational

EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation

Resolved
Degraded performance
Started 1 day agoLasted 13 minutes

Affected

EU CENTRAL (FRANKFURT)

Operational from 2:27 PM to 2:27 PM, Degraded performance from 2:27 PM to 2:40 PM, Operational from 2:40 PM to 2:40 PM

Responses & Analytics

Operational from 2:27 PM to 2:27 PM, Degraded performance from 2:27 PM to 2:40 PM, Operational from 2:40 PM to 2:40 PM

Updates
  • Update
    Update

    The issue affecting Responses & Analytics services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    Resolved

    Final Update — September 18, 2025

    After further investigation, we have confirmed that this incident was a false positive. The alerts were triggered due to Cloudflare Health Check issues at that time (see Cloudflare Status), and our services were not impacted.

    No downtime or performance degradation occurred in our systems.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Responses & Analytics services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.