SurveySparrow - EU CENTRAL (Frankfurt): Collect Service Performance Degradation – Incident details

All systems operational

EU CENTRAL (Frankfurt): Collect Service Performance Degradation

Resolved
Degraded performance
Started about 12 hours agoLasted 13 minutes

Affected

EU CENTRAL (FRANKFURT)

Operational from 2:27 PM to 2:27 PM, Degraded performance from 2:27 PM to 2:40 PM, Operational from 2:40 PM to 2:40 PM

Collect responses

Operational from 2:27 PM to 2:27 PM, Degraded performance from 2:27 PM to 2:40 PM, Operational from 2:40 PM to 2:40 PM

Updates
  • Update
    Update

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Resolved
    Resolved

    The issue affecting Collect services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  • Investigating
    Investigating

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting Collect services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.